Refund policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Below is our return policy outlining the steps and conditions for returning items.

Eligibility for Returns

To be eligible for a return, please ensure that your item meets the following criteria:

• The item must be unused and in the same condition that you received it.
• The item must be retained in its original packaging.

Timeframe for Returns

You have 30 days from the date of delivery to initiate a return. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

How to Initiate a Return

To start the return process, please send an email to cadre.carpet.7y@icloud.com. In your email, kindly provide your order details and the reason for the return. Please note: You must email us to obtain the return address and further instructions. Do not send any items back without first receiving this information, as packages sent without prior authorization may not be accepted.

Refund Processing

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. Please allow 7-14 days for the refund to be processed and reflected in your account, depending on your bank or credit card company's processing times.

If you have any questions or need assistance, feel free to reach out to us at cadre.carpet.7y@icloud.com. We are happy to help!