Términos del servicio

Welcome to novelux.shop. We are delighted to have you here. These Terms of Service govern your use of our website and the purchase of products from us. By accessing or using our site, you agree to be bound by these terms. We have designed them to be clear and fair, ensuring a smooth and helpful experience for everyone.

Using Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use and enjoyment of the site. You must not use our site in any way that causes damage to the site or impairs its availability or accessibility. We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion if we believe these terms have been violated.

Product Information and Accuracy

We strive to provide accurate descriptions, images, and pricing for all products listed on novelux.shop. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered is not as described, your sole remedy is to return it in unused condition. Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time.

Orders and Acceptance

All orders placed through our website are subject to acceptance and availability. When you place an order, you are offering to purchase a product under these terms. We reserve the right to accept or decline your order for any reason, including but not limited to unavailability of the product, errors in pricing or description, or suspected fraud. If we cancel an order after you have been charged, we will refund the full amount to your original payment method as soon as possible.

Payment and Security

We use secure payment processing services to handle transactions. By providing your payment information, you represent that you are authorized to use the designated payment method. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. Please keep your payment details confidential. If you suspect any unauthorized use of your account, please contact us immediately at cadre.carpet.7y@icloud.com.

Shipping and Delivery

We aim to process and ship your orders promptly. Delivery times are estimates and commence from the date of shipping, rather than the date of order. While we do our best to ensure timely delivery, we cannot guarantee exact delivery dates. Any delays caused by customs clearance, weather conditions, or carrier issues are beyond our control. We will keep you informed of your order status via email.

Returns and Refunds

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may return eligible items within the timeframe specified on our Return Policy page. Items must be returned in their original condition, unused, and with all tags attached. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment. Please note that certain items, such as personalized or perishable goods, may not be eligible for return.

Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of novelux.shop or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content without our express written permission.

Limitation of Liability

To the fullest extent permitted by applicable law, novelux.shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the site. Our liability for any claim arising out of or in connection with these terms or our services shall be limited to the amount paid by you for the specific product or service giving rise to the claim.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws applicable to international e-commerce transactions, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved through amicable negotiation whenever possible.

Contact Us

We are here to help. If you have any questions about these Terms of Service, your order, or our products, please do not hesitate to reach out. You can contact our support team via email at cadre.carpet.7y@icloud.com. We value your feedback and are committed to providing you with the best possible shopping experience.